Keep Adding on the Stress!!

If you haven't heard already, we are at war with our insurance! Well, not war exactly. More like a small battle. They have denied approval for Keegan's surgery. We are appealing it, with letters from his Cardiologist and Surgeon. Every time we call, we just get the run around. For some unknown reason, you cannot call the appeal department directly, and no one can give you the number. So therefore we are dealing with people who can't answer our questions, and they keep repeating their appeal policy. It is very frustrating when you just want to know the status of your appeal, and all they can tell you is, "yes, we received the fax you sent us." I want to know if someone has reviewed it or is it just sitting around gathering dust. Then they tell us they can send a request for a call back, which they have 48 hours to return your call. I hate sitting around waiting for something to happen. If that wasn't enough, everything seems to be covered in ice. And when you have two small kids, trying to go anywhere is already difficult, let's add some ice and your car is at the top of a steep hill. And Keegan still has his cough. Please pray for us. I am slowly losing my mind.